Yingda Deng
About Yingda Deng
Yingda Deng is an IT Site Lead and Principal Support Specialist at PwC in New York, with extensive experience in IT service operations and support.
Current Position at PwC
Yingda Deng currently holds the position of Principal Support Specialist at PwC in New York, New York, United States. In this role, Yingda is responsible for managing IT service operations, including incident and problem management, video conference systems, and infrastructure devices. Yingda's responsibilities also include providing VIP customer onsite support and overseeing technical support for global events occurring in Beijing.
Previous Roles
Before joining PwC, Yingda Deng served as IT Site Lead at Beigene in Cambridge, Massachusetts, United States. Prior to this, Yingda worked for Booz & Company as Senior Technologist from 2009 to 2015. Yingda also has experience as an IT Trainer at Bayer Business Services in Leverkusen, North Rhine-Westphalia, Germany, where the role was held from 2008 to 2009.
Educational Background
Yingda Deng studied Applied Physics at Yangtzeu University, achieving a Bachelor's degree from 2004 to 2008. This educational background has provided a strong foundation for Yingda's technical expertise in various IT roles across multiple companies and industries.
IT Service Operations Management
In the role as Principal Support Specialist, Yingda Deng is responsible for managing IT service operations for Beijing offices. This includes incident and problem management, overseeing video conference systems, and infrastructure devices. Yingda also focuses on continuous improvement of key performance indicator (KPI) definitions and report contents to enhance the transparency of IT services.
Technical Support for Global Events
Yingda Deng supports global events technically when they occur in Beijing. This involves providing comprehensive technical oversight and ensuring that complex requirements are met in compliance with company procedures. Yingda's role includes facilitating horizontal alignment on problem information and knowledge sharing with IT project and delivery teams.