Andrea Milliken
About Andrea Milliken
Andrea Milliken is a Program Management Specialist with extensive experience in SharePoint administration and business analysis. She has held various roles in organizations such as T-Mobile USA, Intermec Technologies, and Belcan, contributing to governance documentation and software licensing management.
Work at Belcan
Andrea Milliken has been employed at Belcan as a Program Management Specialist since 2014. In this role, she coordinates the development, iteration, and testing of projects during phased development. She is responsible for creating standard operating procedures (SOPs), diagrams, design documentation, and training materials for users involved in phased deployment. Additionally, she manages the Governance, Resource, and Policy SharePoint site structure, assisting divisions with maintenance, design, and enhancements through consultation on SharePoint automation solutions.
Previous Experience in Program Management
Before joining Belcan, Andrea Milliken held various positions that contributed to her expertise in program management. She worked at Loch Harbour Group as a SharePoint Administrator from 2017 to 2020, where she supported the Department of State. Prior to that, she served as a Continuous Improvement Business Analyst at Intermec Technologies for one year, and as a Field Account Representative at T-Mobile USA for seven years. Her diverse background in these roles has equipped her with valuable skills in governance and documentation.
Education and Expertise
Andrea Milliken has been studying at Strayer University since 2010, focusing on Business Administration with a concentration in Human Resources. This educational background complements her professional experience, particularly in her current role at Belcan, where she develops governance and guidance documentation. Her studies have provided her with a solid foundation in business principles and human resource management.
SharePoint Development and Management
Throughout her career, Andrea Milliken has gained significant experience in SharePoint development and management. She worked as a SharePoint Developer at Information Innovators Inc. for nine months in 2014 and has been instrumental in managing the SharePoint site structure at Belcan. She facilitates requirement gathering meetings for the development of corporate SharePoint design infrastructure, particularly for the Human Resources office, ensuring that processes are all-inclusive and efficient.
Contract Management and Customer Service
In her role at Belcan, Andrea Milliken assists in managing nine software licensing contracts. She provides guidance and monitors improvement opportunities for the customer service team that supports Department of State users. Her involvement in contract management highlights her ability to oversee critical operational aspects and ensure service quality for stakeholders.