Cindy Sartin
About Cindy Sartin
Cindy Sartin is a Service Desk Analyst with extensive experience in IT support and remote connectivity solutions. She has worked in various roles within the IT field for over 20 years, currently employed at Belcan since 2019.
Work at Belcan
Cindy Sartin has been employed at Belcan as a Service Desk Analyst since 2019. In this role, she provides IT support and manages various technical tasks in Blue Ash. Her responsibilities include utilizing VPN solutions for remote connectivity and managing IT support tasks through ticketing software such as Service Now and Maximo. Cindy's expertise in remote support tools enhances her ability to troubleshoot effectively.
Previous Experience at Tata Consultancy Services
Before joining Belcan, Cindy worked at Tata Consultancy Services as an IT Help Desk Agent from 2018 to 2019 in Sharonville, OH. During her tenure, she provided technical support and assistance to clients, gaining valuable experience in the IT support field.
Background in IT Support Roles
Cindy has extensive experience in IT support roles, having worked at Atrium Medical Center from 2000 to 2017. Her positions included IT CARF Administrator, IT Field Support 1, and IT Help Desk 2. This 17-year period allowed her to develop a broad skill set in managing user accounts, providing technical support, and handling various IT tasks.
Education and Expertise
Cindy studied Electrical, Electronic and Communications Engineering Technology at Rets Tech Center, where she earned an Associate of Science degree. Additionally, she attended the University of Cincinnati, achieving another Associate's degree in Science. Her educational background supports her expertise in managing Active Directory user accounts, Microsoft Exchange, and Office 365 environments.
Technical Skills and Proficiencies
Cindy possesses a range of technical skills relevant to her role as a Service Desk Analyst. She is proficient in deploying and installing PCs and peripherals, managing security groups, and granting domain/share access. Her experience includes using remote support tools like Bomgar and VNC, as well as providing support for software such as SAP and AS/400. She also supports mobile platforms, including iPhone and Android.