Kai Bennett
About Kai Bennett
Kai Bennett is a Tier 1 Help Desk Supervisor at Belcan, where he has worked since 2020. He has a background in information technology, having previously held positions at the U.S. Census Bureau and ECS, and he holds degrees in Computer Networks and Cybersecurity from the University of Maryland University College.
Work at Belcan
Kai Bennett has served as a Tier 1 Help Desk Supervisor at Belcan since 2020. In this role, he provides both on-site and remote support for FCC facilities and field offices as part of Service Center Operations. His responsibilities include managing COOP and disaster recovery support, executing plans and checklists immediately upon notification. He utilizes ServiceNow and Calabrio call monitoring software to measure service quality for end users, ensuring efficient service delivery and support.
Previous Experience at U.S. Census Bureau
Prior to his current position, Kai Bennett worked as an Information Technology Intern at the U.S. Census Bureau from 2016 to 2018. During his two-year tenure in the Washington D.C. Metro Area, he gained valuable experience in IT support and operations, which contributed to his professional development in the field of information technology.
Career at ECS
Kai Bennett was employed as a Help Desk Technician at ECS from 2019 to 2020. In this one-year role, he provided technical support and assistance to users, further enhancing his skills in troubleshooting and customer service within the IT sector.
Educational Background in Computer Networks and Cybersecurity
Kai Bennett studied Computer Networks and Cybersecurity at the University of Maryland University College from 2019 to 2023. This four-year program equipped him with the knowledge and skills necessary for a career in IT, focusing on network security and system management.
Additional Work Experience
Before his IT career, Kai Bennett worked in various roles, including as a Visitor Services Representative at the National Building Museum from 2014 to 2016 and as a Research Assistant at Westat for six months in 2015. These positions provided him with experience in customer service and research, contributing to his overall professional skill set.