Kyle Williams
About Kyle Williams
Kyle Williams is a Service Desk Analyst at Belcan, specializing in C# programming and possessing a diverse skill set in various programming languages. He holds a Bachelor of Fine Arts from Miami University and a Bachelor of Science in Software Development from Western Governors University.
Work at Belcan
Kyle Williams has been employed at Belcan as a Service Desk Analyst since 2019. In this role, he provides support to both internal and external customers using ITSM software, telephony, email, and live chat. His responsibilities include troubleshooting and resolving technical issues, ensuring efficient service delivery. He has developed a deep understanding of Windows operating systems and active directory, which enhances his ability to assist users effectively. His experience spans various environments, including call centers and remote home offices, allowing him to adapt to different support scenarios.
Education and Expertise
Kyle Williams holds a Bachelor of Fine Arts (BFA) in Studio Art from Miami University, which he completed from 2008 to 2013. He later pursued a Bachelor of Science (BS) in Software Development at Western Governors University, graduating in 2021. His educational background complements his technical skills, which include proficiency in C#, C++, VBA, SQL, HTML5, and CSS. He specializes in user interface design, web layouts, and branding, leveraging his interactive media knowledge to enhance user experiences.
Background
Before joining Belcan, Kyle Williams worked at Cengage as a Technical Support Agent from 2017 to 2019, where he honed his technical support skills. Prior to that, he was a Business Machines Associate at Staples from 2005 to 2007. His diverse work experience has equipped him with a comprehensive understanding of customer service across various sectors, including retail and technical support environments.
Technical Skills
Kyle Williams possesses a range of technical skills that support his role as a Service Desk Analyst. He is experienced in virtualization, remote support, and secure VPNs, alongside proficiency in Microsoft Office applications. He is familiar with ITIL standards and PIV user authentication, particularly for federal contracted work. His knowledge extends to analytics reporting, focusing on accessibility and economic efficiency, which aids in delivering effective IT solutions.