Larry Denman
About Larry Denman
Larry Denman serves as the IT Manager at Belcan Engineering, where he has worked since 2000. He has played a key role in enhancing IT service management processes and aligning non-IT teams with IT services.
Work at Belcan
Larry Denman has served as the IT Manager at Belcan Engineering since 2000, contributing over 24 years of experience in the Cincinnati, Ohio area. In this role, he expanded the Help Desk into a centralized Service Desk, providing First Response and Tier 1 support across the corporation. His leadership in this initiative has enhanced the efficiency and effectiveness of IT support services within the organization.
Education and Expertise
Larry Denman studied at Indiana University Bloomington from 1981 to 1984, where he earned a degree in Psychology. He has pursued further education in IT Service Management, completing ITIL Foundation certification and intermediate training in Service Operation, Continual Service Improvement (CSI), and Service Transition. He is scheduled to complete training in ITIL Service Design and Service Strategy.
IT Service Management Initiatives
Denman initiated and led a pilot project to implement IT Service Management (ITSM) improvements to the Help Desk. He has been actively involved in aligning non-IT teams, such as HR and Accounting, with IT Service Management processes. His contributions include authoring and taking ownership of Incident Management and Request Fulfillment processes, as well as participating in the development of Change Management and Problem Management processes.
Professional Involvement
Larry Denman is a core member of the Change Advisory Board (CAB) and a member of the ITIL Steering Committee. His involvement in these committees reflects his commitment to enhancing IT service delivery and governance within the organization. He aims to achieve ITIL Expert certification by early 2016, further demonstrating his dedication to professional development in IT service management.