Michelle Menns
About Michelle Menns
Michelle Menns is a Service Desk Analyst with extensive experience in IT support and system management, currently employed at Belcan in Cincinnati, OH since 2017. She has held various roles in the technology sector, including positions at Insight Global, Hill-Rom, and Digital Business Services.
Current Role at Belcan
Michelle Menns has been employed at Belcan as a Service Desk Analyst since 2017. In this role, she is responsible for providing technical support and assistance to users, ensuring efficient processing of offline work, and triaging unresolved issues to the appropriate support teams. Her experience in this position spans over seven years, during which she has developed a strong understanding of service desk operations and user support.
Previous Experience in Technical Support
Prior to her current role, Michelle Menns worked at Insight Global as a Service Desk Analyst from 2016 to 2017. She also held a position at Hill-Rom as a Customer Care Center Representative in 2016. Earlier in her career, she gained experience as a Field Technician at MurTech Consulting and Robert Half Technology in 2015. These roles contributed to her expertise in customer service and technical support.
Internship and Early Career Experience
Michelle began her career with an internship at Digital Business Services as a Network Engineer Intern in 2012. She later worked as a Contractor - Networking Engineer/System Admin at the same company from 2012 to 2015. This early experience laid the foundation for her technical skills and knowledge in networking and system administration.
Educational Background
Michelle Menns studied at East Carolina University, where she earned a Bachelor of Science degree in Information and Computer Technology with a focus on Information Security. This educational background has equipped her with the necessary skills and knowledge to excel in her roles within the technology sector.
Technical Skills and Expertise
Michelle possesses comprehensive system management skills, particularly in configuring and troubleshooting a variety of devices, including desktops, laptops, printers, and phones. She has extensive experience in documenting detailed interactions and troubleshooting steps in a ticketing tool, which enhances her ability to provide effective support and resolve technical issues efficiently.