Robert Limon
About Robert Limon
Robert Limon is a Customer Support Technician at Belcan, where he has worked since 2023. He has a background in the US Army as a Fire Control Sergeant and experience as a Help Desk Specialist at MCSG Technologies.
Work at Belcan
Robert Limon has been employed at Belcan as a Customer Support Technician since 2023. He works on-site at Fort Carson, Colorado, where he is responsible for managing and resolving customer issues. His role involves utilizing the Remedy ticketing system to ensure effective communication and resolution of technical problems.
Previous Experience in the US Army
Prior to his current position, Robert served in the US Army as a Fire Control Sergeant from 2014 to 2022. During his eight years of service, he gained valuable experience in technical operations and support, which has contributed to his skills in customer support and troubleshooting.
Role at MCSG Technologies
Before joining Belcan, Robert worked as a Help Desk Specialist at MCSG Technologies from 2022 to 2023. In this role, he provided technical support and assistance, further developing his expertise in customer service and technical troubleshooting at Fort Carson, Colorado.
Technical Skills and Responsibilities
Robert Limon's technical responsibilities include working with Virtual Machines and Active Directory. He engages in troubleshooting with the Army Blue Force Tracker (BFT) to ensure operational efficiency. Additionally, he conducts Preventative Maintenance Checks and Services to maintain system reliability, demonstrating his commitment to technical excellence.
Education and Training
In 2023, Robert completed a three-month program at ACI Learning. This training has equipped him with updated skills and knowledge relevant to his role in customer support and technical assistance, enhancing his ability to address customer needs effectively.