Claudine Townley
About Claudine Townley
Claudine Townley is a Senior Customer Success Manager with extensive experience in customer success roles, currently leading a team for the eastern U.S. region at BenchPrep. She has a background in education and has held positions at notable companies such as Blackboard and Florida Virtual School.
Work at BenchPrep
Claudine Townley serves as a Senior Customer Success Manager at BenchPrep, a role she has held since 2019. Based in Chicago, Illinois, she operates remotely from her home office in Orlando. In this position, she leads a team of Customer Success Managers focusing on the eastern U.S. region. Her responsibilities include enhancing customer adoption of BenchPrep's products and solutions, managing customer life-cycle account management, and conducting customer health and risk assessments.
Previous Experience in Customer Success
Prior to her current role, Claudine Townley worked at Piazza as a Customer Success Manager for nine months in 2018. She also held positions at Blackboard, where she served as a Senior Customer Success Advocate from 2014 to 2018 and as a Client Success Manager for the K-12 segment for seven months in 2018. In these roles, she collaborated with various teams to improve customer success and acted as a strategic advocate for high-level customer accounts.
Education and Expertise
Claudine Townley earned her Bachelor of Arts (B.A.) in Secondary Education and Teaching - English from the State University of New York College at Oswego, where she studied from 1988 to 1992. She furthered her education by obtaining a Master of Science in Education (MS Ed) in Reading and Literacy from Capella University, completing her studies in 2006. This educational background supports her expertise in customer success and account management.
Background in Global Services
Before her roles in customer success, Claudine Townley was the Director of Global Services at Florida Virtual School from 2006 to 2014. In this position, she contributed to the development and management of services aimed at enhancing the educational experience for students. Her extensive background in education and customer service has shaped her approach to customer success management.