Magdalena Matwiej
About Magdalena Matwiej
Magdalena Matwiej is the Manager of Customer Support at BenchPrep, where she has worked since 2020. She has extensive experience in customer service and management roles across various companies, including Textura Corporation and Oracle.
Current Role at BenchPrep
Magdalena Matwiej serves as the Manager of Customer Support at BenchPrep. She has held this position since 2020, contributing to the company's commitment to delivering exceptional customer service. In her role, she oversees customer support operations, ensuring that client inquiries are addressed efficiently and effectively. Her experience in customer service management plays a crucial role in enhancing the overall customer experience at BenchPrep.
Previous Experience at Textura Corporation
Magdalena Matwiej worked at Textura Corporation in various capacities from 2011 to 2016. She began as a SaaS Customer Service Representative, where she developed foundational skills in customer support. She progressed to Senior SaaS Customer Service Representative and later served as SaaS Client Services Manager. Her tenure at Textura involved managing client relationships and ensuring service delivery, which contributed to her professional growth in the SaaS industry.
Experience at Scout Exchange
From 2018 to 2020, Magdalena Matwiej held the position of Director of Customer Experience at Scout Exchange. In this role, she was responsible for enhancing customer satisfaction and loyalty. Her leadership focused on developing strategies to improve the overall customer journey, which included implementing feedback mechanisms and optimizing service processes.
Role at Oracle
Magdalena Matwiej worked at Oracle as a SaaS Call Center Manager from 2016 to 2018. In this position, she managed call center operations, focusing on delivering high-quality customer service. Her responsibilities included overseeing team performance, implementing best practices, and ensuring that customer inquiries were resolved promptly.
Education and Expertise
Magdalena Matwiej earned a Bachelor's degree in Marketing & Management from the University of Illinois at Chicago. Her educational background provides her with a solid foundation in marketing principles and management strategies, which she applies in her various roles in customer support and experience management.