Heather Jeffrey
About Heather Jeffrey
Heather Jeffrey is a Senior Strategic Engagement Manager at BenchSci, where she focuses on leveraging advanced biomedical AI to enhance patient care. With a diverse background in customer success and strategic planning, she mentors individuals with unconventional career paths.
Current Role at BenchSci
Heather Jeffrey serves as the Senior Strategic Engagement Manager at BenchSci, a position she has held since 2022. In this role, she focuses on enhancing strategic engagement initiatives within the organization. Her work aims to accelerate the integration of advanced biomedical AI in the medical field, ultimately improving the speed at which medicine reaches patients.
Previous Experience at Nicoya
Prior to her current position, Heather worked at Nicoya as the Director of Customer Success from 2019 to 2022. During her three years in this role, she was responsible for developing customer success strategies and ensuring client satisfaction. Her experience at Nicoya contributed to her expertise in advocating for people-centric approaches in customer success.
Career Background
Heather's career includes various roles that showcase her diverse skill set. She served as the Office Manager and Executive Assistant at DBM Systems Inc from 2011 to 2012. Following this, she worked at the Canadian Digital Media Network as the Manager of Network Relations from 2012 to 2015. Additionally, she held positions at Communitech, including Senior Advisor and Ontario Scale-Up Voucher Program Lead in 2017, and SME Account Manager from 2015 to 2017.
Education and Academic Background
Heather Jeffrey has a solid educational foundation, having studied at multiple institutions. She earned a Bachelor of Arts degree from the University of Waterloo, focusing on Liberal Arts and Sciences from 2009 to 2012. Additionally, she attended Conestoga College from 2017 to 2019 and studied at the University of Ottawa, where she achieved a B. Arts with a concentration in History, Religious Studies, and Spanish from 2004 to 2006.
Mentorship and Advocacy
In addition to her professional roles, Heather actively mentors individuals with unconventional career paths. She provides guidance to help them navigate their professional journeys. Her advocacy for people-centric approaches in customer success reflects her commitment to building effective processes and leveraging data to support clients.