Abby Brolley
About Abby Brolley
Abby Brolley is a Customer Success Manager III and Benefits Navigator Program Manager at Benefitfocus, where she has worked since 2017. She has a background in corporate communications and has held various roles in customer success, marketing, and project management across several organizations.
Work at Benefitfocus
Abby Brolley has been employed at Benefitfocus since 2015, initially serving as Customer Success Manager II for the Southeast Region until 2017. She then advanced to Customer Success Manager III, Enterprise, a role she has held for seven years. In addition to her customer success responsibilities, she has worked as HR Benefits Analyst III and Benefits Navigator Program Manager since 2019. In these positions, she has focused on enhancing consumer understanding of employer benefits and integrating AI into the Benefits Navigator program.
Education and Expertise
Abby Brolley earned a Bachelor of Arts degree in Corporate Communications from Elon University, where she studied from 2003 to 2007. Her educational background has equipped her with skills relevant to her roles in customer success and benefits analysis. She has developed expertise in managing benefits programs and utilizing data-driven strategies to enhance consumer engagement.
Background
Abby Brolley has a diverse professional background. Before joining Benefitfocus, she worked at the College of Charleston as Assistant Director of Alumni and Campus Engagement for one year. She also held multiple positions at Brown University, including Coordinator of Data and Web Initiatives and Project Manager for Online Marketing and Data Strategies. Additionally, she has experience in marketing and communications from her time at Hinckley, Allen & Snyder LLP and Moors & Cabot.
Achievements
Abby Brolley developed the Benefits Navigator program at Benefitfocus, which aims to provide personalized guidance on employer benefits. This initiative enhances consumer understanding and utilization of benefits packages. She is also involved in integrating AI technology with the Benefits Navigator program, focusing on maximizing the value of benefits for consumers.