Alexis Zakers
About Alexis Zakers
Alexis Zakers is a Customer Success Support II at Benefitfocus, where she has worked since 2023. With a background in client services and a degree in International Relations from Kennesaw State University, she has developed expertise in customer support and economic development.
Work at Benefitfocus
Alexis Zakers has been employed at Benefitfocus as a Customer Success Support II since 2023. In this role, she is responsible for ensuring client satisfaction and providing support to customers using the company's services. Her position is remote, allowing her to work from anywhere in the United States. This role builds on her previous experience in client services and customer support.
Previous Experience in Client Services
Before joining Benefitfocus, Alexis Zakers worked as a Client Services Consultant at Namely from 2021 to 2023. In this role, she provided support and solutions to clients, enhancing their experience with the company's offerings. Prior to that, she served as a Client Service Coordinator at NXTsoft from 2019 to 2021, where she further developed her skills in client relations and support.
Educational Background
Alexis Zakers earned her Bachelor's degree in International Relations and Affairs from Kennesaw State University, completing her studies from 2014 to 2019. During her time at university, she participated in two study abroad programs in Spain, which contributed to her understanding of the European economy and improved her Spanish language skills.
Professional Development and Mentorship
Alexis Zakers received mentorship from Yewande Austin, a respected ambassador in the field of sustainable environments. This mentorship provided her with insights into funding and resource allocation, particularly in contexts related to refugees. This experience has informed her approach to client services and support.
Experience in Medical and Client Services
Prior to her roles in client services, Alexis Zakers worked as a Medical Records Coordinator at Berkeley Medical Rehab Center from 2016 to 2018. In this position, she emphasized patient confidentiality and teamwork. Additionally, she briefly worked as a Lifestyle Consultant at Massage Heights in 2019, further diversifying her professional experience.