Amie Highum
About Amie Highum
Amie Highum is a Product Owner for the Individual Marketplace at Benefitfocus, where she has worked since 2015. With a background in public relations and extensive experience in customer success and partner relationship management, she has held various roles in the software industry since 2006.
Work at Benefitfocus
Amie Highum has been employed at Benefitfocus since 2013, initially serving as a Business Analyst for 11 years. In 2015, she transitioned to the role of Product Owner for the Individual Marketplace, where she has worked for 9 years. Her responsibilities include overseeing product development and ensuring alignment with customer needs. Her tenure at Benefitfocus highlights her commitment to enhancing customer success and managing partner relationships.
Education and Expertise
Amie Highum holds a Bachelor of Science in Public Relations from Northern Michigan University, where she studied from 2003 to 2005. She also earned an Associate of Arts in Communications from Bay De Noc Community College, completing her studies from 2001 to 2003. Her educational background supports her expertise in enterprise-level software sales, project coordination, and public relations.
Background
Before joining Benefitfocus, Amie Highum worked at Blackbaud in various roles from 2006 to 2012. Her positions included Ticketing Support Specialist, Patron Edge Customer Support Manager, and Arts and Cultural Sales Engineer. She also served as an Associate Program Manager at Blackbaud for one year. Additionally, she worked as the Manager of Support at Toptix for six months in 2012-2013.
Skills and Methodologies
Amie Highum possesses skills in customer success management and partner relationship management. She is experienced in delivering board-level and client-facing presentations. Amie is familiar with Agile development and project methodologies, which enhances her effectiveness in product management and project coordination.