Brian Braley
About Brian Braley
Brian Braley is a Program Manager for Customer Success at Benefitfocus, where he has worked since 2022. He has extensive experience in customer success roles at Benefitfocus and previously worked at Liberty Mutual Insurance.
Work at Benefitfocus
Brian Braley currently serves as Program Manager, Customer Success at Benefitfocus, a role he has held since 2022. In this position, he formulates and organizes inter-connected projects for the company's largest employer customers. He coordinates cross-project activities across all departments, ensuring alignment and efficiency in project execution. Prior to his current role, he worked as a Customer Success Manager from 2016 to 2017, and as a Sr. Customer Success Manager from 2017 to 2022. His experience at Benefitfocus spans various roles, including Account Manager from 2015 to 2016, where he developed a strong foundation in customer relationship management.
Education and Expertise
Brian Braley studied at Worcester State University, where he earned a Bachelor of Science (BS) degree in Business Administration and Management. His educational background provides him with a solid understanding of business principles, which he applies in his current role at Benefitfocus. His expertise includes change management, risk management, and resource management, which are critical in overseeing complex projects and ensuring successful outcomes for clients.
Background
Before joining Benefitfocus, Brian Braley worked at Liberty Mutual Insurance as a Business Development Representative from 2013 to 2015. During his time there, he developed skills in business development and customer engagement, which contributed to his career progression. His transition to Benefitfocus allowed him to leverage his experience in customer success and project management, leading to a series of roles with increasing responsibility.
Achievements
Throughout his tenure at Benefitfocus, Brian Braley has led and evaluated project managers and other staff for larger initiatives. His ability to coordinate cross-project activities and manage resources effectively has contributed to the success of various projects. His leadership in customer success roles has helped enhance client satisfaction and foster long-term relationships with employer customers.