Brian Caulder
About Brian Caulder
Brian Caulder is the Director of Customer Success Support at Benefitfocus, where he has worked since 2020. He holds a Bachelor of Arts in Exercise Science and Athletic Training from the College of Charleston and has over 15 years of experience in customer success management and team leadership.
Current Role at Benefitfocus
Brian Caulder serves as the Director of Customer Success Support at Benefitfocus. He has held this position since 2022, contributing to the company's efforts in enhancing customer satisfaction and support services. Prior to this role, he worked as a Senior Manager of Customer Success Support for Health Plans and Benefit Catalog, starting in 2020. His experience at Benefitfocus spans several years, focusing on customer success management.
Previous Experience at Benefitfocus
Before becoming the Director, Brian Caulder was the Manager of Customer Success Management at Benefitfocus from 2016 to 2020. In this role, he was responsible for overseeing customer success initiatives and ensuring clients received the necessary support. His tenure at Benefitfocus has allowed him to develop a deep understanding of customer needs and the health benefits landscape.
Work History at Whole Foods Market
Brian Caulder worked at Whole Foods Market for 11 years, from 2005 to 2016. He held the position of Associate Store Team Leader, where he was involved in various operational aspects of the store. This experience contributed to his skills in team leadership and customer service.
Education and Academic Background
Brian Caulder attended the College of Charleston from 2000 to 2005, where he earned a Bachelor of Arts in Exercise Science. He also studied Athletic Training/Trainer during his time at the college. His educational background provides a foundation for his understanding of health and wellness, which is relevant to his current role in customer success support.