Carin Varone
About Carin Varone
Carin Varone is a Customer Success Manager at Benefitfocus, where she has worked since 2021. She has extensive experience in customer service and management, having held various roles at Mercer, Conduent, Towers Perrin, and other companies over her career.
Current Role at Benefitfocus
Carin Varone currently serves as a Customer Success Manager at Benefitfocus. She has held this position since 2021, contributing to the company's commitment to enhancing customer experience and satisfaction. In this role, she focuses on ensuring that clients effectively utilize Benefitfocus's services and solutions to meet their business needs.
Previous Experience at Mercer
Carin Varone worked at Mercer as a Senior Principal from 2018 to 2021. During her three years in this role, she operated out of Norwood, Massachusetts. Her responsibilities included overseeing client relationships and delivering strategic insights to enhance service offerings.
Career Background in Service Delivery
Carin Varone has extensive experience in service delivery roles. She served as a Service Delivery Manager at Conduent from 2015 to 2021, where she managed service operations in Chesapeake, Virginia. Prior to that, she worked at EDS, an HP Company, as a Service Delivery Coordinator from 2005 to 2010, and at Towers Perrin as a Team Leader/Service Support Manager from 1995 to 2005.
Education and Training
Carin Varone studied at Camden County College. Her educational background has supported her career in customer success and service delivery, providing her with foundational skills applicable in various roles throughout her professional journey.
Additional Work Experience
Throughout her career, Carin Varone has held various positions that have contributed to her expertise in customer service and operational management. She worked at Affiliated Computer Services as a Senior Functional Analyst from 2010 to 2014 and briefly at Xerox as a Site Manager in 2013. Additionally, she was a Service Center Consultant at Towers Watson for one year, from 2014 to 2015.