Caroline Gentry
About Caroline Gentry
Caroline Gentry is a Manager and Customer Data Specialist at Benefitfocus, where she oversees a team of project analysts and maintains quality control standards. She has a background in biology and extensive experience in data services and customer support.
Work at Benefitfocus
Caroline Gentry has been employed at Benefitfocus since 2023, currently holding the position of Manager, Customer Data Specialist in the Data Services department. In this role, she oversees a team of project analysts dedicated to supporting fulfillment services for customers. Prior to her current position, she served as Team Lead in Data Services from 2019 to 2023, where she managed a team of data analysts focused on resolving carrier error reports and ensuring data file accuracy for carriers. Her responsibilities include maintaining quality control standards across a team of quality analysts to ensure data accuracy for customers.
Education and Expertise
Caroline Gentry earned a Bachelor of Science (B.S.) degree in Biology from Meredith College, where she studied from 2007 to 2011. Her educational background has equipped her with analytical skills that are applicable in her current role in data services. Throughout her career, she has initiated and collaborated on process improvement projects with technology and product teams, demonstrating her commitment to enhancing operational efficiency.
Background
Before joining Benefitfocus, Caroline Gentry held various positions at Meredith College. She worked as a Slide Room Administrator in the Art Department for three months in 2008 and served as an Administrative Assistant for four months in 2007. Additionally, she was a Teaching Assistant for Comparative Vertebrate Anatomy in the Biology Department from 2011 to 2012. She also gained retail experience as a Sales Associate at DSW in Cary, NC, from 2012 to 2013.
Achievements
In her role at Benefitfocus, Caroline Gentry is responsible for researching, recommending, and implementing new processes, procedures, and services aimed at enhancing team performance. She leads efforts to maintain quality control standards and collaborates with her team to ensure data accuracy for customers. Her leadership in overseeing project analysts and data analysts contributes to the overall effectiveness of the Data Services department.