Christy Luykenaar
About Christy Luykenaar
Christy Luykenaar serves as the Senior Director of Customer Support Services at Benefitfocus, where she has worked since 2019. She holds a Bachelor's degree in Business Administration from Southern Wesleyan University and has extensive experience in operations management within the outsourcing industry.
Work at Benefitfocus
Christy Luykenaar has served as the Sr. Director of Customer Support Services at Benefitfocus since 2019. In this role, she oversees customer support operations, ensuring high-quality service delivery to clients. Her leadership contributes to the company's commitment to enhancing customer experience in the Charleston, South Carolina area.
Previous Experience at iQor
Before joining Benefitfocus, Christy Luykenaar held multiple roles at iQor. She worked as Vice President of Operations from 2011 to 2019, where she managed operational strategies and team performance. Following this, she served as Director of Operations for one year in 2018, focusing on operational efficiency and service delivery.
Education and Expertise
Christy Luykenaar earned a Bachelor's degree in Business Administration, Management, and Operations from Southern Wesleyan University. She also studied at the College of Charleston and holds an Associate's degree in Accounting from Trident Technical College. Her educational background supports her expertise in management and operations.
Skills and Competencies
Christy Luykenaar possesses a range of skills relevant to her roles in customer support and operations management. These include negotiation, budgeting, operations management, analytical skills, and coaching. Her competencies enable her to effectively lead teams and drive operational success.
Background in Outsourcing and Offshoring
Christy Luykenaar has a strong background in the outsourcing and offshoring industry. This experience has equipped her with insights into operational efficiencies and customer service strategies, which she applies in her current role at Benefitfocus.