David Webster
About David Webster
David Webster is a Customer Success Manager III at Benefitfocus, where he has worked since 2022. He has extensive experience in business development and customer success roles, particularly in the benefits administration and SaaS technology sectors.
Current Role at Benefitfocus
David Webster currently holds the position of CSM III at Benefitfocus, where he has worked since 2022. In this role, he is responsible for overseeing the preparation of software platform reconfiguration for Open Enrollment, which impacts over 60,000 employees. His responsibilities also include ensuring the accurate delivery of payroll deduction files to clients, demonstrating his attention to detail and process management.
Previous Experience at Benefitfocus
David Webster has held multiple positions at Benefitfocus. He served as a Business Development Representative from 2018 to 2019 and later as Customer Success Manager SAP from 2019 to 2021. During these roles, he contributed to client relations and supported the implementation of SaaS technology solutions. Additionally, he worked as CSM II SAP in 2021, further enhancing his expertise in customer success management.
Experience at Enterprise Car Sales and Rent-A-Car
Before joining Benefitfocus, David Webster worked at Enterprise Car Sales as a Sales Consultant from 2013 to 2018. He also held positions at Enterprise Rent-A-Car, starting as a Management Trainee from 2011 to 2012, followed by a role as Management Assistant from 2012 to 2013. His experience in these roles focused on sales and customer service, providing him with a strong foundation in client interactions.
Educational Background
David Webster studied at East Stroudsburg University of Pennsylvania, where he earned a Bachelor of Arts (B.A.) in Speech Communication and Rhetoric from 2007 to 2011. He also attended Vesalius College, achieving a degree in Media Communication in 2010. His educational background supports his skills in communication and client engagement.
Skills and Expertise
David Webster possesses a strong understanding of benefits administration and SaaS technology. His expertise contributes to strategic planning and business process outsourcing. He coordinates the transmission of employee elections to insurance carriers, showcasing his ability to manage complex processes effectively.