Deanna Dyer
About Deanna Dyer
Deanna Dyer is a Customer Success Manager II at Benefitfocus, with a diverse background in customer success and implementation roles across various companies. She has experience in accounting, education, and business, having worked at organizations such as Dialysis Clinic, Inc., Flywire, and Change Healthcare.
Current Role at Benefitfocus
Deanna Dyer currently holds the position of Customer Success Manager II at Benefitfocus. She has been in this role since 2023. In her capacity, she focuses on ensuring customer satisfaction and success, leveraging her extensive background in implementation and client management.
Previous Experience in Customer Success
Before joining Benefitfocus, Deanna Dyer worked at Flywire as a Client Success Manager from 2021 to 2023. In this role, she was responsible for managing client relationships and ensuring successful implementation of services. Prior to that, she served as an Implementation Manager at Flywire from 2019 to 2021, where she oversaw the integration of services for clients.
Background in Healthcare and Implementation
Deanna has a solid background in the healthcare sector, having worked at Change Healthcare as an Implementation Analyst II from 2016 to 2019. She also served as an EDI Growth Specialist at Emdeon from 2008 to 2010. Her experience in these roles contributed to her expertise in managing healthcare-related implementations and client interactions.
Education and Academic Credentials
Deanna Dyer studied at The University of Texas at El Paso, where she focused on Education from 1992 to 1996. Additionally, she attended the University of Phoenix, achieving an Associate's degree in Business/Commerce, General from 2007 to 2008. Her educational background supports her roles in management and client success.
Early Career Experience
Deanna began her career in the Greater Nashville Area, TN, working as an Accounting Bookkeeper at Dialysis Clinic, Inc. for eight months in 2015. This early experience provided her with foundational skills in financial management and operations, which she has built upon in her subsequent roles.