Diana Rouse, Cpp
About Diana Rouse, Cpp
Diana Rouse is a Customer Success Manager II at Benefitfocus, where she has worked since 2019, specializing in account management for HCM products. She holds a Bachelor of Science in Business Administration and Management and has extensive experience in building client relationships and enhancing client retention.
Work at Benefitfocus
Diana Rouse has served as a Customer Success Manager II at Benefitfocus since 2019. In this role, she focuses on enhancing client relationships and ensuring satisfaction with HCM products and services. Based in the Charleston, South Carolina area, she has dedicated five years to supporting clients in achieving their business objectives through effective account management.
Education and Expertise
Diana Rouse holds a Bachelor of Science degree in Business Administration and Management from California Coast University. She is also certified as a Human Capital Management professional, which underscores her expertise in providing strategic solutions tailored to client needs. Her educational background complements her professional experience in account management.
Background
Prior to her current role, Diana Rouse worked at ADP for 18 years, where she held various positions, including Senior Consultant and Client Account Executive. Her tenure at ADP spanned from 1998 to 2018 and provided her with extensive experience in client account management and consulting in the Greater Atlanta Area. Additionally, she studied at the Medical Institute of Northeast Georgia, where she achieved a qualification as a Medical/Clinical Assistant.
Achievements
Diana Rouse specializes in building trust and partnerships with clients, which contributes to enhanced client retention and satisfaction. Her focus on cohesive client relationships has been a significant aspect of her career, particularly in her roles at Benefitfocus and ADP. Her certification in Human Capital Management further highlights her commitment to delivering strategic solutions that align with client business needs.