Drew Planton
About Drew Planton
Drew Planton serves as a Benefit Administrator at Benefitfocus in Charleston, South Carolina, where he has worked since 2018. He has a diverse background in customer service and benefits administration, with previous roles at Barnes & Noble, Starbucks, Doubletree By Hilton, and Island Realty.
Work at Benefitfocus
Drew Planton has been employed as a Benefit Administrator at Benefitfocus since 2018. In this role, he is responsible for managing various aspects of benefits administration, including handling escalated customer service incidents. He collaborates with human resources, carriers, and third-party benefit contractors to ensure accurate employee work and benefits status. His work involves providing navigational assistance to employees regarding benefits plans, rates, eligibility, and enrollment dates for over 60 companies. Additionally, he assists with technical support and onboarding new companies into the benefit service center.
Previous Employment Experience
Before joining Benefitfocus, Drew Planton held several positions in the customer service and hospitality sectors. He worked at Barnes & Noble as a Cafe Lead from 2004 to 2012, followed by a role as Shift Supervisor at Starbucks from 2012 to 2013. He then served as a Guest Service Representative at Doubletree By Hilton from 2013 to 2015. Prior to his current role, he worked as a Front Desk Assistant at Island Realty from 2015 to 2018. These positions provided him with extensive experience in customer service and team management.
Education and Expertise
Drew Planton studied at the University of South Carolina, where he earned a Bachelor of Arts degree in Media Management from 2005 to 2009. He also completed his secondary education at West Ashley High School. His educational background has equipped him with skills relevant to his current role in benefits administration, including effective communication and analytical abilities.
Internship Experience
In 2009, Drew Planton completed a one-month internship at Genesis Studios in Tennessee. This experience contributed to his professional development and provided him with insights into the media industry, which complements his academic background in Media Management.
Skills in Benefits Administration
Drew Planton possesses extensive knowledge and experience in benefits administration. He advises benefits administrators and contractors on benefits platforms, leveraging his expertise to facilitate effective communication and problem-solving. His responsibilities also include assisting with benefit overrides and collaborating with various departments to enhance service delivery.