Erica Hattings
About Erica Hattings
Erica Hattings is an Audit Analyst at the State Health Plan of North Carolina, where she specializes in benefit auditing practices and member relations. She has a diverse background in various roles, including positions at Benefitfocus and Jumoke Academy Charter School, and holds a Master's degree in Management from City, University of London.
Current Role as Audit Analyst
Erica Hattings currently serves as an Audit Analyst for the State Health Plan of North Carolina. In this role, she examines and resolves carrier and client files according to legal and group specifications. Her responsibilities include ensuring compliance with Medicare rules and regulations, which is essential for effective auditing and issue resolution within the health plan. Erica has been in this position since 2016 and has developed a strong focus on member relations, addressing the needs and concerns of plan members.
Previous Experience at Benefitfocus
Erica Hattings has held multiple positions at Benefitfocus, a company specializing in benefits management technology. She worked as an Implementation Consultant for four months in 2013, followed by roles as a Quality Assurance Analyst from 2013 to 2015, and as a Data Analyst from 2015 to 2016. Her tenure at Benefitfocus provided her with a comprehensive understanding of data management and quality assurance processes in the benefits industry.
Background in Education
Erica Hattings has a solid educational background. She earned a Bachelor of Arts in History and Art from Florida State University, where she studied from 1992 to 1996. Later, she pursued a Master of Arts in Management at City, University of London, completing her degree in 1998. This educational foundation supports her analytical skills and understanding of management principles.
Experience in Public Relations and Project Coordination
Before her current role, Erica Hattings worked in public relations and project coordination. She served as a Public Relations Officer at Jumoke Academy Charter School from 2010 to 2011 and later as a Special Project Coordinator from 2011 to 2012. These roles allowed her to develop communication skills and manage various projects effectively within an educational setting.
Early Career and Specialized Roles
Erica's early career includes a position as an Antique Property Specialist at Middlesex Mutual Assurance Co from 2000 to 2001 and as a Real Estate Agent at Prestige Properties from 2002 to 2005. These roles provided her with diverse experiences in property management and customer service, contributing to her overall professional development.