Heather Norton
About Heather Norton
Heather Norton serves as the Manager/Senior Manager of Production Data Services at Benefitfocus, where she has worked since 2005. With a background in data analysis and reimbursement, she leads a team focused on EDI and data synchronization while collaborating with engineering on software enhancements.
Current Role at Benefitfocus
Heather Norton serves as the Manager/Senior Manager of Production Data Services at Benefitfocus. She has held this position since 2005, accumulating 19 years of experience in the Charleston, South Carolina area. In her current role, she leads a team that specializes in Electronic Data Interchange (EDI) and data synchronization. Heather is responsible for overseeing the team's operations and ensuring the effective management of production data services.
Previous Experience at Benefitfocus
Before her current managerial role, Heather Norton worked at Benefitfocus as a Data Analyst in the Production Data Services department from 2004 to 2005. During this year, she contributed to the analysis and management of data processes, gaining valuable experience in the field. Her time at Benefitfocus laid the foundation for her subsequent advancement within the company.
Experience at Tampa General Hospital
Heather Norton worked as a Reimbursement Analyst at Tampa General Hospital from 2003 to 2004. In this role, she focused on reimbursement processes, which provided her with insights into healthcare finance. This experience contributed to her understanding of data management in a healthcare setting.
Education and Expertise
Heather Norton earned her Bachelor’s Degree in Accounting and Management Information Systems from the University of South Florida, studying from 1997 to 2002. This educational background equipped her with essential skills in both accounting principles and information systems, forming a solid foundation for her career in data services.
Leadership and Collaboration
In her managerial role, Heather acts as a point of escalation for issues that require special attention, demonstrating her leadership capabilities. She collaborates closely with engineering teams to ensure successful software enhancements and fixes, facilitating effective communication between departments and contributing to the overall success of production data services.