Ieshaia Simmons
About Ieshaia Simmons
Ieshaia Simmons is a Platform Solutions Specialist with extensive experience in customer service and business management. She has worked at Benefitfocus since 2016 and previously held positions at iQor and H&R Block, while also pursuing higher education in business administration and management.
Work at Benefitfocus
Ieshaia Simmons has been employed at Benefitfocus since 2016, serving as a Platform Solutions Specialist. In this role, she focuses on understanding customer needs and recommending suitable solutions. She collaborates with various teams within the organization to enhance service delivery and improve customer satisfaction. Her responsibilities include utilizing data analysis to evaluate account histories and identify trends that can help mitigate future issues.
Previous Experience at iQor
Before joining Benefitfocus, Ieshaia Simmons worked at iQor as a Customer Service Representative from 2008 to 2010. During her tenure, she liaised with customers, management, and sales teams to gain insights into customer needs. This experience contributed to her ability to recommend appropriate solutions and improve customer interactions.
Education and Expertise
Ieshaia Simmons holds a Bachelor's Degree in Business Administration and Management from Colorado Technical University, which she completed from 2012 to 2015. Additionally, she earned a Graduate Certificate in Business Management from Walden University, studying from 2018 to 2019. Her educational background provides her with a solid foundation in business principles and management strategies.
Experience at H&R Block
Ieshaia Simmons briefly worked as a Tax Associate at H&R Block from 2014 to 2015. In this position, she gained experience in tax preparation and customer service, which further developed her skills in addressing customer needs and resolving concerns effectively.
Process Improvement Initiatives
Throughout her career, Ieshaia Simmons has collaborated with management to develop process improvements aimed at increasing productivity. She has implemented forward-thinking strategies to maintain customer satisfaction by addressing customer needs and resolving concerns. Additionally, she has conducted root cause analysis to identify issues and implement corrective actions.