Jaclyn Smith
About Jaclyn Smith
Jaclyn Smith is a Customer Management Trainer at Benefitfocus, where she has worked since 2018 in Charleston, South Carolina. She has held various roles within the company and holds a bachelor's degree from Georgia Southern University.
Work at Benefitfocus
Jaclyn Smith has been employed at Benefitfocus since 2018, serving as a Customer Management Trainer. In this role, she focuses on enhancing customer service skills and training new team members. Prior to her current position, she held multiple roles within the company, including Account Manager from 2013 to 2015, and Community Liaison and Associate Recognition Specialist from 2015 to 2017. Her tenure at Benefitfocus spans over six years, during which she has contributed to various aspects of customer management and employee engagement.
Education and Expertise
Jaclyn Smith studied at Georgia Southern University, where she earned a bachelor's degree from 1996 to 2001. This educational background has provided her with a foundation in skills relevant to her roles in customer management and training. Additionally, her early education was completed at Harrison High School, which contributed to her professional development.
Background
Jaclyn Smith is based in Charleston, South Carolina, United States. She has dedicated her career to working at Benefitfocus, where she has progressed through various positions since 2013. Her experience in customer management and training has been shaped by her time in different roles within the organization.
Career Progression
Jaclyn Smith's career at Benefitfocus reflects a clear trajectory of growth. Starting as an Account Manager, she transitioned to roles that involved community engagement and employee recognition before becoming a Customer Management Trainer. This progression highlights her adaptability and commitment to enhancing customer experiences and team performance.