Jacob Shepherd
About Jacob Shepherd
Jacob Shepherd is an Application Analyst currently employed at Benefitfocus since 2017. He has extensive experience in technical support and data analysis, having worked for several companies including Jpmorgan Chase & Co., American Airlines, and Rooney Holdings, Inc.
Current Role at Benefitfocus
Jacob Shepherd has been employed at Benefitfocus as an Application Analyst since 2017. In this role, he is responsible for analyzing and optimizing application performance to enhance user experience and operational efficiency. His tenure at Benefitfocus has allowed him to develop expertise in application management and support within the technology sector.
Previous Experience in Technology
Jacob Shepherd has a diverse background in technology roles. He worked as a Technical Support Lead at Jpmorgan Chase & Co. from 2003 to 2006, where he led technical support initiatives. He then served as a Technical Support Analyst at Plum Creek for eight years, from 2006 to 2014. Additionally, he held positions as a Desktop Support Analyst at F5 Inc. and as a Systems Analyst at Rooney Holdings, Inc./manhattan Construction Group.
Education and Academic Background
Jacob Shepherd has a solid educational foundation in technology and business. He earned an Associate's degree in Telecommunications and Computer Systems from ITT Tech between 1998 and 2000. He later pursued a Bachelor of Arts in Economics at the University of Washington from 2011 to 2014. Jacob further advanced his education by obtaining a Master of Science in Business from Oklahoma State University from 2017 to 2020.
Experience in Data Analysis
Jacob Shepherd has experience in data analysis, having worked as a Data Analyst at American Airlines from 2015 to 2016. In this position, he focused on analyzing data to support decision-making processes within the organization. His analytical skills have been beneficial throughout his career in various technology roles.