James Hornett
About James Hornett
James Hornett is a Customer Success Specialist at Benefitfocus, where he has worked since 2020. He has a diverse background in customer service and administration, with previous roles at Benefitfocus, Move Buddies, and Marco's Pizza.
Current Role at Benefitfocus
James Hornett currently serves as a Customer Success Specialist at Benefitfocus, a position he has held since 2020. In this role, he focuses on ensuring client satisfaction and optimizing the use of Benefitfocus's services. His experience in customer success allows him to effectively address client needs and enhance their overall experience with the company.
Previous Experience at Benefitfocus
James Hornett has a history with Benefitfocus, having worked there in various capacities. He initially served as a Benefits Administrator/Applications Consultant for two months in 2015. He returned to the company in 2017, where he worked as a Benefits Administrator for three years until 2020. His roles involved managing benefits administration and consulting on applications, contributing to his expertise in the benefits management field.
Education and Qualifications
James Hornett studied at Franklin College, where he earned a Bachelor of Arts (B.A.) in Broadcast Journalism & Public Relations from 2008 to 2012. He also completed his high school education at Lebanon High School, graduating in 2008. His educational background provides a foundation for his communication skills and professional development.
Work History and Roles
James Hornett has held various positions throughout his career. Before his tenure at Benefitfocus, he worked as a Field Coordinator at Move Buddies for six months in 2017 and as a Stock Clerk at Earth Fare for five months in 2015. Additionally, he served as a Shift Manager at Marco's Pizza from 2016 to 2017. His experience also includes roles at the Indiana State Fairgrounds & Event Center, where he worked as a Gates & Parking Assistant and later as a Parking Services Assistant Manager/Event Manager.