Jason Cranfield
About Jason Cranfield
Jason Cranfield is a Benefits Administrator with extensive experience in customer service and data analysis. He currently works at Benefitfocus and has held various roles in organizations such as Bank of America and Acosta, specializing in benefits administration and customer support.
Work at Benefitfocus
Jason Cranfield has been employed at Benefitfocus as a Benefits Administrator since 2021. In this role, he specializes in resolving enrollment-related issues for customers efficiently. He acts as the initial point of contact for customer inquiries related to benefits administration. His responsibilities include providing detailed explanations of benefit plans to assist customers in understanding their options. He utilizes Salesforce to manage customer interactions, ensuring accurate documentation and follow-up.
Current Role at Bank of America
Since 2017, Jason Cranfield has worked at Bank of America as a Treasury & Fulfillment Data Analyst in Jacksonville, Florida. Over the course of his seven years in this role, he has contributed to various data analysis tasks that support the bank's treasury operations. His experience in data management and analysis is integral to his responsibilities within the organization.
Previous Employment History
Before his current roles, Jason Cranfield held several positions that contributed to his expertise. He worked at Computershare as a Customer Service Representative for seven months in 2020-2021. Prior to that, he was a Scheduling Coordinator and Data Analyst at Builders Blinds for three months in 2017. He also spent four years at eLEAD as a Customer Service Representative from 2012 to 2016. Additionally, he served as a Human Resources Generalist at NGA Human Resources for nine months in 2016-2017.
Education and Training
Jason Cranfield studied at Valdosta State University, where he gained foundational knowledge relevant to his career. He also attended Wiregrass Georgia Technical College, achieving a certification as an Internet Specialist in Web Design from 2012 to 2013. This educational background has equipped him with skills applicable to his roles in data analysis and customer service.
Skills and Specializations
Jason Cranfield specializes in resolving enrollment-related issues for customers, ensuring they receive accurate information regarding their benefits. He is proficient in handling customer interactions and documentation through Salesforce, which enhances his efficiency in managing customer inquiries. His ability to provide detailed explanations of benefit plans supports customers in making informed decisions.