Jessica Chappell
About Jessica Chappell
Jessica Chappell is a Customer Success Manager at Change Healthcare, where she collaborates with cross-functional teams to enhance client solutions and drive business growth. With a strong educational background in Business Administration, she has developed training programs and implemented strategies that have improved customer retention rates.
Work at Change Healthcare
Jessica Chappell serves as a Client Manager at Change Healthcare, a position she has held since 2018. In this role, she collaborates with cross-functional teams to optimize client solutions and drive business growth. Her contributions have been significant in implementing strategies that enhance customer retention rates. Chappell has also played a key role in the successful rollout of a major software update, ensuring that clients experience seamless integration with minimal disruption.
Education and Expertise
Jessica Chappell studied Business Administration at Kennesaw State University, where she earned her Bachelor of Business Administration from 2005 to 2008. She furthered her education at Georgia Southern University, achieving another Bachelor of Business Administration from 2008 to 2010. Her academic background has equipped her with a solid foundation in management principles, which she applies in her role in customer success management.
Background
Jessica Chappell has a background in customer success management, with a focus on enhancing client relationships and improving service delivery. She has developed a comprehensive training program for new hires in the customer success department, aimed at enhancing team efficiency and performance. Chappell actively participates in industry forums and workshops to stay informed about the latest trends and best practices in her field.
Achievements
Throughout her career, Jessica Chappell has been instrumental in implementing strategies that have significantly improved customer retention rates at Change Healthcare. Her efforts in developing training programs and managing client relationships have contributed to the overall success of her team. Additionally, her involvement in the rollout of major software updates demonstrates her commitment to ensuring client satisfaction and operational efficiency.