Joanna Garten
About Joanna Garten
Joanna Garten is a Customer Service Specialist and EDI Analyst at Benefitfocus, where she has worked since 2016. She has a background in counseling and has held various roles in customer service and training throughout her career.
Work at Benefitfocus
Joanna Garten has been employed at Benefitfocus since 2015, where she holds multiple roles, including Account Consultant in Employer Solutions and Account Manager. In these positions, she has contributed to client management and solution delivery. Additionally, she has worked as a Customer Service Specialist and EDI Analyst since 2016. Her responsibilities in these roles involve ensuring effective communication and support for clients, as well as managing electronic data interchange processes.
Education and Expertise
Joanna Garten earned her Master’s degree in Counseling from The Citadel, where she studied from 2006 to 2010. Prior to this, she obtained a Bachelor of Science in Psychology from the College of Charleston, completing her studies from 2001 to 2005. Her educational background provides her with a strong foundation in mental health and counseling, which she has applied in various professional settings.
Background
Joanna Garten began her career in the mental health field, working as a Clinical Counselor Intern at Florence Crittenton from 2009 to 2010. She then served as a Mental Health Counselor at Dee Norton Lowcountry Children's Center for eight months in 2010. Prior to her current roles, she spent ten years at Wild Wing Cafe as a Corporate Trainer and Salesperson, where she developed skills in training and sales.
Professional Experience
Joanna Garten's professional experience spans various roles in customer service and mental health. Her tenure at Benefitfocus includes significant positions that focus on account management and client support. Her earlier roles in mental health counseling and corporate training have equipped her with diverse skills applicable to her current work in customer service and account management.