Jonathan Cardell Sims
About Jonathan Cardell Sims
Jonathan Cardell Sims is a Customer Success Manager at Benefitfocus in Charleston, South Carolina, where he has worked since 2018. He has a diverse background in sales and customer service, along with a degree in Communication and Theatre from the College of Charleston.
Work at Benefitfocus
Jonathan Cardell Sims has been employed at Benefitfocus since 2018, serving as a Customer Success Manager. In this role, he focuses on enhancing customer satisfaction and ensuring successful product utilization. Prior to his current position, he worked at Benefitfocus as a Benefits Administrator from 2015 to 2016 and as a Team Lead from 2015 to 2018. His tenure at Benefitfocus spans a total of six years, during which he has developed a comprehensive understanding of the company's services and customer needs.
Education and Expertise
Jonathan studied at the College of Charleston, where he earned a Bachelor's degree in Communication and Theatre from 2010 to 2014. His education has equipped him with advanced communication skills, which he applies in his current role. Additionally, he possesses advanced skills in Microsoft Excel and Microsoft Word, which enhance his ability to manage customer data and communications effectively. His background in event planning further supports his responsibilities in customer success.
Background
Jonathan has a diverse professional background with experience in both sales and customer service roles. He began his career as a Sales Associate at Lucky Brand from 2013 to 2015 and later worked as a Sales Representative at Aldo Group for five months in 2014. This combination of experiences has contributed to a well-rounded approach in his current position at Benefitfocus, allowing him to understand customer perspectives and needs effectively.
Previous Positions
Before his current role at Benefitfocus, Jonathan held various positions that contributed to his professional development. He worked as a Benefits Administrator from 2015 to 2016 and as a Team Lead from 2015 to 2018 at Benefitfocus. Additionally, he gained sales experience at Aldo Group and Lucky Brand, which provided him with insights into customer interactions and sales strategies.