Jonathan Cardell Sims Sr.
About Jonathan Cardell Sims Sr.
Jonathan Cardell Sims Sr. is a Customer Success Manager II at Benefitfocus in Charleston, South Carolina, where he has worked since 2018. He has a background in communication and theatre, along with expertise in information technology and customer relations.
Work at Benefitfocus
Jonathan Cardell Sims Sr. has been employed at Benefitfocus since 2018, currently holding the position of Customer Success Manager II. His tenure at the company spans six years, during which he has developed expertise in customer success strategies and client relationship management. Prior to his current role, he served as a Benefits Administrator for one year and as a Team Lead for two years. His experience at Benefitfocus has equipped him with a strong understanding of the company's products and services, enhancing his ability to support customers effectively.
Education and Expertise
Jonathan studied at the College of Charleston, where he earned a Bachelor of Arts degree in Communication/Theatre from 2010 to 2015. His educational background in communication and theatre contributes to his skills in customer interactions and engagement. Additionally, he possesses expertise in Electronic Data Integration and Salesforce, which are essential in the computer software industry. This combination of education and technical skills supports his role in customer success at Benefitfocus.
Background
Jonathan Cardell Sims Sr. completed his high school education at Darlington High School, graduating with a High School Diploma in 2005. He began his professional career as a Sales Associate at Lucky Brand, where he worked from 2013 to 2015. His early work experience laid the foundation for his later roles in customer service and management at Benefitfocus, where he has built a diverse skill set that includes both technical and interpersonal competencies.
Career Progression
Jonathan's career at Benefitfocus reflects a clear progression in responsibilities and roles. He started as a Benefits Administrator in 2015, then advanced to Team Lead from 2016 to 2018, before assuming his current position as Customer Success Manager II. This trajectory demonstrates his ability to adapt and grow within the company, leveraging his background in information technology and customer service to enhance client satisfaction.