Jonathan Carter
About Jonathan Carter
Jonathan Carter is a Help Desk Specialist with extensive experience in technical support, having worked at Benefitfocus since 2019 and previously at InterContinental Hotels Group for six years. He holds a Bachelor of Science degree in Mathematics with a Minor in Computer Science from South Carolina State University.
Work at Benefitfocus
Jonathan Carter has served as a Help Desk Specialist at Benefitfocus since 2019. In this role, he provides technical assistance to users, ensuring effective problem resolution. He manages inquiries through various channels, including phone, email, text messages, and instant messaging. His responsibilities include setting up laptops for Work From Home users and providing necessary peripherals such as keyboards, mice, USB headsets, and monitors. Jonathan coordinates schedules with other helpdesk staff to ensure coverage of trouble tickets during office hours.
Previous Experience at InterContinental Hotels Group
Before joining Benefitfocus, Jonathan worked at InterContinental Hotels Group (IHG®) as a Technical Support Specialist from 2012 to 2018. During his six years in this position, he was based in North Charleston, South Carolina. His role involved troubleshooting and resolving Mac and PC issues using tools such as Dameware and Microsoft Teams. Jonathan's experience at IHG® contributed to his skills in providing technical support in a fast-paced environment.
Experience at US Foodservice Inc
Jonathan Carter worked as a PC Support Specialist at US Foodservice Inc from 2002 to 2010. Over the course of eight years, he gained valuable experience in providing technical support. His role involved addressing various technical issues and ensuring that users had the necessary support for their computing needs. This position laid the foundation for his subsequent roles in technical support and helpdesk services.
Education and Expertise
Jonathan studied at South Carolina State University, where he earned a Bachelor of Science (B.S.) degree in Mathematics with a Minor in Computer Science. His educational background provides him with a strong foundation in analytical thinking and problem-solving, which are essential skills in technical support roles. This academic experience complements his practical expertise in managing technical issues and assisting users effectively.