Jordan Leach
About Jordan Leach
Jordan Leach is a Help Desk Technician with a background in Computer Science and Network Administration from ITT Technical Institute. He has held various positions in the IT field, including roles at Adecco, Verizon, and Mphasis, and has been with Benefitfocus since 2019.
Work at Benefitfocus
Jordan Leach has been employed at Benefitfocus as a Help Desk Technician since 2019. In this role, he is responsible for providing technical support and assistance to users, ensuring that their issues are resolved efficiently. His position involves troubleshooting hardware and software problems, as well as maintaining user accounts and access permissions. Jordan's experience in this capacity contributes to the overall operational efficiency of the organization.
Previous Experience in Help Desk Roles
Prior to joining Benefitfocus, Jordan Leach worked in various help desk positions. He served as a Help Desk Technician at Adecco from 2015 to 2016, where he gained foundational experience in technical support. He also worked at Mphasis in a similar role for four months in 2017 to 2018. These positions helped him develop skills in customer service and technical troubleshooting.
Network Engineering Experience
Jordan Leach has experience as a Network Engineer, having worked at Verizon for seven months in 2018. In this role, he focused on network infrastructure and support, contributing to the maintenance and optimization of network systems. This experience provided him with a deeper understanding of network operations and technical problem-solving.
Education and Expertise
Jordan Leach studied Computer Science at ITT Technical Institute from 2014 to 2016, where he achieved a certification as a Network Administrator. This educational background equipped him with essential knowledge in computer systems, networking, and technical support, forming a strong foundation for his career in IT.