Justin Rootz
About Justin Rootz
Justin Rootz serves as the Team Lead for Platform Solution Support at Benefitfocus, where he has worked since 2021. He has a background in customer support and management, having previously held roles at Benefitfocus and Cerner Corporation.
Current Role at Benefitfocus
Justin Rootz currently serves as the Team Lead for Platform Solution Support at Benefitfocus. He has held this position since 2021 and is based in the Charleston, South Carolina Metropolitan Area. In this role, he oversees a team responsible for providing support and solutions related to the platform, ensuring that clients receive effective assistance and guidance.
Previous Experience at Benefitfocus
Before his current role, Justin Rootz worked at Benefitfocus as a Manager in Platform Solution Support from 2020 to 2021. He began his tenure at the company as a Customer Support Specialist, where he worked from 2017 to 2020. His experience at Benefitfocus spans a total of three years in various support roles, contributing to his expertise in customer service and platform solutions.
Professional Background at Cerner Corporation
Prior to joining Benefitfocus, Justin Rootz was employed at Cerner Corporation as a Support Analyst. He worked in this capacity for one year, from 2016 to 2017, in the Kansas City, Missouri Area. His role involved providing technical support and assistance, which helped him develop skills relevant to his later positions in platform support.
Education and Qualifications
Justin Rootz earned a Bachelor of Science (B.S.) degree in Physical Education Teaching and Coaching from the University of Central Missouri. He attended the university from 2009 to 2013, completing a four-year program. This educational background has contributed to his professional development and leadership capabilities in his current roles.