Karen Childers
About Karen Childers
Karen Childers serves as a Customer Account Manager II at Benefitfocus, where she has worked since 2019. With extensive experience in benefits administration and SaaS technology, she effectively leads teams to ensure customer satisfaction and successful open enrollment processes.
Work at Benefitfocus
Karen Childers has been employed at Benefitfocus as a Customer Account Manager II since 2019. In this role, she leads internal teams to ensure high-quality work and customer satisfaction. She acts as a liaison between the company and its clients, advocating for customers by staying informed about industry and technology trends. Her responsibilities include driving annual open enrollment success for customers by developing actionable steps and coordinating necessary resources.
Previous Experience at Connecture
Prior to her current position, Karen Childers worked at Connecture for over a decade. She served as a Senior Manager of Client Delivery and Operations from 2009 to 2019, following her role as a Lead Business Analyst from 2006 to 2009. Additionally, she was a Senior Business Analyst at Connecture from 2004 to 2006. Her extensive experience at Connecture contributed to her expertise in benefits administration and client management.
Early Career at Lucent Technologies
Karen Childers began her career at Lucent Technologies, where she held multiple roles from 1995 to 2003. She worked as an Implementation Specialist, Asset Manager and Systems Specialist, and Project/Change Manager. These positions provided her with foundational skills in project management and systems operations, which are relevant to her current role.
Education and Expertise
Karen Childers earned a Master of Science in Computer Information Systems from the University of Phoenix, completing her studies from 1998 to 2003. Her educational background, combined with her extensive experience in benefits administration and SaaS technology, supports her effectiveness in managing customer relationships at Benefitfocus.
Experience at AT&T
Before joining Connecture, Karen Childers worked at AT&T as a Bids & Proposal Specialist from 1988 to 1995. This role contributed to her understanding of client needs and proposal development, further enhancing her skills in customer account management.