Katherine M. Sullivan
About Katherine M. Sullivan
Katherine M. Sullivan is a Customer Success Support professional with a background in psychology and customer service. She has held various roles in organizations such as Benefitfocus, Kohl's, and The Spinx Co., and has a Bachelor of Science degree from Clemson University.
Current Role in Customer Success Support
Katherine M. Sullivan currently serves as a Customer Success Support professional at Benefitfocus. She has held this position since 2021, working remotely for three years. In this role, she focuses on enhancing customer satisfaction and ensuring that clients effectively utilize the company's services.
Previous Experience at Benefitfocus
Katherine has a history with Benefitfocus, where she worked as a Benefits Administrator I from 2019 to 2021 for two years. She briefly served as Benefits Administrator II in 2021 for three months. Her roles involved managing employee benefits and providing support to clients.
Educational Background at Clemson University
Katherine studied at Clemson University from 2011 to 2014, earning a Bachelor of Science in Psychology. Her education included a minor in Biological Sciences. During her studies, she participated in ethics classes that reinforced her commitment to fairness and integrity in her professional endeavors.
Career History in Customer Service
Katherine has extensive experience in customer service. She worked at Kohl's Department Stores as a POS/Customer Service Associate from 2015 to 2018 for three years. Additionally, she spent seven years at The Spinx Co. as a Customer Service Representative from 2009 to 2016. Her roles involved direct interaction with customers and addressing their needs.
Skills Developed Through Education and Experience
Katherine has developed strong skills in critical thinking and procedural operations through her lab experiences at Clemson University. Her involvement in the Tiger Band at Clemson also contributed to her leadership and teamwork skills, which are essential in her current role.