Katie Mallace
About Katie Mallace
Katie Mallace serves as the Resolution Support Manager at Benefitfocus, a position she has held since 2019. With a background in various roles at the company, she has accumulated over five years of experience in the industry.
Work at Benefitfocus
Katie Mallace has been employed at Benefitfocus since 2014, holding various positions that reflect her growth within the company. She currently serves as the Resolution Support Manager, a role she has held since 2019. Prior to this, she worked as a Consulting Manager from 2016 to 2019, where she contributed to client consulting efforts. Her career at Benefitfocus began as an Implementation Consultant from 2014 to 2015, followed by a position as Team Lead - Employer Delivery from 2015 to 2016. Throughout her tenure, she has developed a comprehensive understanding of the company's operations and client needs.
Education and Expertise
Katie Mallace earned a Bachelor of Science degree in International Business from the College of Charleston. She studied there from 2003 to 2007. This educational background has provided her with a solid foundation in business principles and practices, which she has applied throughout her career at Benefitfocus. Her expertise spans various roles, including implementation, consulting, and support management, showcasing her versatility in the business environment.
Background
Katie Mallace's professional journey began at Benefitfocus, where she has accumulated nearly a decade of experience in various roles. Her career path has included positions that focus on client implementation, support, and consulting. Based in the Charleston, South Carolina area, she has developed a strong understanding of the industry and the specific needs of her clients. Her progression through different roles at Benefitfocus highlights her commitment to professional development and her ability to adapt to changing responsibilities.
Achievements
During her time at Benefitfocus, Katie Mallace has successfully transitioned through multiple roles, demonstrating her capability and dedication to the company. Her current position as Resolution Support Manager reflects her extensive experience in client support and management. The roles she has held, including Consulting Manager and Team Lead - Employer Delivery, indicate her involvement in significant projects and initiatives within the organization. Her contributions have played a role in enhancing the overall client experience at Benefitfocus.