Kelsey Fick
About Kelsey Fick
Kelsey Fick is a Customer Success Support II at Benefitfocus, where she has worked since 2021. She has a background in psychology from Charleston Southern University and has held various roles at Benefitfocus since 2017.
Work at Benefitfocus
Kelsey Fick has held multiple positions at Benefitfocus, contributing to various aspects of customer support and account management. She began her tenure as a Benefits Administrator from 2017 to 2018. Following this role, she transitioned to Customer Success Support, where she worked for seven months until 2021. In 2021, she advanced to the position of Customer Success Support II, where she has been employed for three years. Prior to her current role, she also served as an Account Consultant from 2018 to 2020.
Education and Expertise
Kelsey Fick earned a Bachelor of Arts in Psychology from Charleston Southern University, completing her studies from 2010 to 2014. This educational background provides her with insights into human behavior, which is beneficial in her customer-focused roles at Benefitfocus. Her expertise spans customer success and account management, with a strong foundation in benefits administration.
Background
Kelsey Fick's professional journey includes a focus on customer success and benefits administration, primarily at Benefitfocus. Her career began in 2017, and she has since developed a comprehensive skill set in supporting clients and managing accounts. Her educational background in psychology complements her work, allowing her to effectively engage with customers and understand their needs.
Career Progression
Kelsey Fick has demonstrated a clear career progression within Benefitfocus. Starting as a Benefits Administrator, she gained foundational knowledge in benefits management. She then moved into customer support roles, first as a Customer Success Support and later as an Account Consultant. Currently, as Customer Success Support II, she continues to build on her experience and contribute to the company's customer success initiatives.