Kevin Epstein
About Kevin Epstein
Kevin Epstein is a Manager of Customer Operations with extensive experience in software consulting, particularly in the healthcare and nonprofit sectors. He has a proven track record of executing over 1200 projects and focuses on continuous process improvements to enhance customer service.
Current Role at Benefitfocus
Kevin Epstein serves as the Manager of Customer Operations at Benefitfocus, a position he has held since 2023. In this role, he is responsible for overseeing a team of Customer Support Specialists, focusing on enhancing customer satisfaction through effective issue resolution. He leads initiatives aimed at continuous process improvements and system enhancements to exceed customer service levels. Epstein also develops key metrics and performance indicators to measure team success, ensuring high standards of performance and service delivery.
Previous Experience at Benefitfocus
Prior to his current role, Kevin Epstein held several positions at Benefitfocus. He worked as an Implementation Consultant from 2015 to 2019, where he contributed to the successful deployment of software solutions. He later served as a Consultant III - Advanced for two months in 2019 and as a Customer Success Manager IV - Benefit Catalog from 2020 to 2023. Throughout his tenure at Benefitfocus, he executed over 1200 projects, utilizing Salesforce to track project progress and outcomes.
Experience at Blackbaud
Kevin Epstein worked at Blackbaud as a Senior Business Analyst for a period of eight months in 2019. His role involved analyzing business processes and providing insights to improve operational efficiency. This experience contributed to his strong background in software consulting, particularly within the nonprofit sector.
Educational Background
Kevin Epstein studied at Clemson University, where he earned a Bachelor of Science degree in Accounting and Finance with a minor in Management. He attended the university from 2012 to 2014, completing his studies in two years. This educational foundation supports his expertise in business operations and customer service management.
Skills and Interests
Kevin Epstein possesses confident and professional speaking abilities, which he utilizes to enhance customer experience. He is responsible for training, performance management, and career development of his team associates. Outside of his professional life, he enjoys outdoor activities such as fishing, golfing, and cooking, which contribute to his well-rounded personal interests.