Kimberly Duhamel
About Kimberly Duhamel
Kimberly Duhamel serves as the Director of Customer Success Management at Benefitfocus, where she has worked since 2016. She has a background in communication and has held various roles at Benefitfocus, including Operations Manager and Team Lead.
Work at Benefitfocus
Kimberly Duhamel has been with Benefitfocus since 2008, holding various positions over the years. She currently serves as the Director of Customer Success Management, a role she has held since 2016. Prior to this, she worked as Manager of Operations Management from 2014 to 2016, and as Operations Manager from 2012 to 2014. Additionally, she was a Team Lead for Employer Services from 2008 to 2012. Her extensive experience at Benefitfocus highlights her commitment to customer success and operational excellence.
Education and Expertise
Kimberly Duhamel earned a Bachelor's degree in Communication from the State University of New York College at Cortland. This educational background has equipped her with skills in effective communication, which are essential in her roles within customer success management and operations.
Background
Before joining Benefitfocus, Kimberly Duhamel worked at Enterprise Rent-A-Car as a Branch Management Assistant from 2005 to 2007 in the Rochester, New York Area. She later transitioned to Aerotek, where she served as a Technical Recruiter for one year in Charleston, South Carolina. Her diverse background in management and recruitment has contributed to her professional development.
Career Progression
Kimberly Duhamel's career progression reflects her growth within the customer success and operational management fields. Starting as a Team Lead at Benefitfocus, she advanced to Operations Manager and then to Manager of Operations Management. Her current position as Director of Customer Success Management marks a significant advancement in her career, showcasing her leadership and expertise in the industry.