Linda Junkin
About Linda Junkin
Linda Junkin is a Customer Success Manager at Benefitfocus, specializing in strategic relationships within the healthcare and insurance sectors. With extensive experience in client management and a strong educational background, she focuses on client retention and satisfaction.
Current Role at Benefitfocus
Linda Junkin serves as a Customer Success Manager - Enterprise at Benefitfocus. She has been in this role since 2017, contributing to the company's focus on client retention and satisfaction. Her responsibilities include managing strategic relationships and ensuring that client needs align with business objectives. Linda's expertise in the healthcare and benefits administration sectors enhances her ability to foster collaborative relationships with clients.
Previous Experience at ADP
Linda Junkin held multiple roles at ADP Strategic Client Partnerships. She worked as a Relationship Manager I from 2004 to 2014, where she spent a decade developing client relationships. She then advanced to Relationship Manager II, Global Enterprise Solutions, for a brief period in 2014 to 2015. Additionally, she served as Director of Strategic Client Partnerships for Global Enterprise Solutions from 2015 to 2016. Her tenure at ADP provided her with significant experience in managing client relationships in the enterprise solutions space.
Experience at UnitedHealth Group
Linda Junkin worked as an Account Director at UnitedHealth Group from 1995 to 2004. During her nine years in this role, she gained valuable insights into the healthcare and health insurance industries. This experience laid the foundation for her later roles in client relationship management and strategic partnerships.
Educational Background
Linda Junkin holds a Bachelor’s Degree in Rehabilitation Education from Penn State University. She furthered her education by obtaining a Master of Business Administration (MBA) in Health Administration from the Fox School of Business at Temple University. Her academic background supports her expertise in healthcare systems and client relationship management.
Professional Certifications and Skills
Linda Junkin holds professional certifications including SHRM-CP and PHR. She is skilled in managing strategic relationships within healthcare, health insurance, human resources, and benefits administration. Her focus on client retention and satisfaction is complemented by her self-motivation and resourcefulness in leading account planning activities.