Liz Cody Luebchow
About Liz Cody Luebchow
Liz Cody Luebchow serves as the Manager of Quality Management at Benefitfocus, where she oversees quality evaluations and supports staffing targets for over 130 groups. With a background in service management and a degree in Retail Management from the University of South Carolina, she has significantly improved onboarding processes and knowledgebase efficiency.
Work at Benefitfocus
Liz Cody Luebchow has been employed at Benefitfocus since 2012. She served as Manager of Service Centers for ten years before transitioning to the role of Manager Quality Management in 2022. In her current position, she supports staffing targets for over 130 groups, impacting around 600,000 lives on the Benefitfocus platform. Luebchow has played a key role in managing the onboarding process for more than 750 new hire candidates during the company's Annual Enrollment project.
Education and Expertise
Luebchow studied at the University of South Carolina-Columbia, where she earned a Bachelor of Arts (B.A.) in Retail Management from 2008 to 2010. Her educational background provides her with a strong foundation in management principles, which she applies in her current and previous roles at Benefitfocus.
Background
Before joining Benefitfocus, Liz Cody Luebchow worked at the United States Department of Defense as a Housekeeper from 2011 to 2012 in Garmisch-Partenkirchen, Bayern, Germany. This experience contributed to her diverse professional background prior to her long tenure in the technology and service sectors.
Achievements
During her time at Benefitfocus, Luebchow led the migration of a knowledgebase from Confluence to Salesforce Lightning, creating over 3,500 articles for more than 130 groups. She implemented the Calabrio Quality Management tool to enhance quality evaluations across multiple site locations. Additionally, her improvements to the onboarding processes saved approximately 570 hours for management and help desk support, and the knowledgebase migration resulted in a decrease in Average Speed of Answer by about 15 seconds.