Lydell Simmons
About Lydell Simmons
Lydell Simmons is an Incident Analyst with extensive experience in network operations and incident management. He has worked at various companies, including Sprint and Benefitfocus, and has a background in computer science and back-end engineering.
Current Role as Incident Analyst
Lydell Simmons currently serves as an Incident Analyst at Benefitfocus, a position he has held since 2020. In this role, he is responsible for managing incidents and enhancing the incident management process. He utilizes the JIRA system for incident tracking, which has improved operational efficiency. His work involves identifying and mitigating the root causes of network infrastructure incidents, contributing to the stability and reliability of services.
Previous Experience at Benefitfocus
Before his current role, Lydell Simmons worked at Benefitfocus as a Network Operations Center Engineer from 2019 to 2020. During this time, he played a key role in strategizing with technical project managers to integrate new clients into Hosting Services offerings. His contributions helped streamline client onboarding processes and improve service delivery.
Experience at Expeditors
Lydell Simmons was employed at Expeditors as a System Administrator from 2016 to 2019. In this position, he managed various systems and ensured their optimal performance. His responsibilities included overseeing system maintenance and implementing automation use cases for monitoring and alerting, which enhanced operational efficiency.
Education and Training
Lydell Simmons has a background in computer science, having studied at the College of Charleston from 2015 to 2017. He also attended The Iron Yard, where he focused on Java and completed a Back End Engineering program in 2016. This education provided him with a solid foundation in technical skills relevant to his career in IT and incident management.
Technical Skills and Contributions
Throughout his career, Lydell Simmons has developed expertise in incident management and network security. He has collaborated with security teams to implement security solutions, including SIEM tools and vulnerability management. His work has included the development of automation use cases for systems maintenance and change control, contributing to improved operational processes.