Margaret Johnson
About Margaret Johnson
Margaret Johnson serves as the Senior Manager of UX Operations at Benefitfocus, a position she has held since 2019. With extensive experience at the company, she has worked in various roles, including Operations Manager and Senior Business Analyst, contributing to her expertise in user experience and operations management.
Work at Benefitfocus
Margaret Johnson has held multiple positions at Benefitfocus since joining the company in 2006. She currently serves as the Senior Manager of UX Operations, a role she has occupied since 2019. Prior to this, she worked as the UX Production Manager from 2016 to 2019, and as a Senior Business Analyst in Product Management from 2010 to 2016. Her earlier roles include Operations Manager and Manager of Client Services, showcasing her extensive experience in operations and client management within the organization.
Education and Expertise
Margaret Johnson earned her Bachelor of Business Administration (B.B.A.) in Business Marketing from James Madison University, where she studied from 1998 to 2002. Her educational background provides a foundation for her expertise in business operations and user experience management, which she has applied throughout her career at Benefitfocus.
Background
Before joining Benefitfocus, Margaret Johnson worked at Fowler Hospitality as a Sales Coordinator from 2002 to 2005. This role contributed to her skills in client relations and sales support. Her career at Benefitfocus began in 2006, and she has progressively taken on more responsibilities, reflecting her growth in the field of user experience and operations management.
Career Progression
Margaret Johnson's career at Benefitfocus illustrates a clear trajectory of advancement. Starting as a Manager of Client Services in 2006, she transitioned to various roles, including Business Analyst and Operations Manager, before reaching her current position as Senior Manager of UX Operations. This progression highlights her adaptability and commitment to enhancing user experience within the company.