Mark Mastrangelo Scrum Master (Csm), Asq Cqa
About Mark Mastrangelo Scrum Master (Csm), Asq Cqa
Mark Mastrangelo is a Project Manager with over 30 years of experience in quality management and process improvement. He has held various roles in organizations such as MetLife and TE Connectivity and currently works at Benefitfocus, focusing on project management and vendor integrations.
Work at Benefitfocus
Mark Mastrangelo has been employed at Benefitfocus as a Project Manager since 2021. In this role, he is responsible for overseeing various projects and ensuring successful outcomes. His expertise in project management contributes to the company's operational efficiency and client satisfaction. Benefitfocus specializes in cloud-based benefits management solutions, and Mastrangelo's experience aligns with the company's focus on delivering quality service to its clients.
Previous Experience at MetLife
Mark Mastrangelo worked at MetLife for a total of 11 years, holding various positions including Manager of Business Consulting and Senior Project Manager. His tenure at MetLife spanned from 2005 to 2020, during which he developed skills in project management and business consulting. His responsibilities included managing enterprise-wide processes such as billing, claims, and customer support, contributing to the overall efficiency of the organization.
Background in Quality Management
Mastrangelo has over 30 years of experience in ISO Auditing and Quality Management Systems (QMS) deployment. His background includes serving as a Supplier Quality Manager at Tyco Electronics/Madison Cable from 1997 to 2002. He has a strong foundation in Six Sigma and Lean Principles, which he applies to drive process improvements and enhance operational efficiency across various projects.
Education and Certifications
Mark Mastrangelo has a diverse educational background, having studied at multiple institutions. He achieved a degree in Electrical and Electronics Engineering from DeVry University and pursued Business Administration and Management at both the University of Oklahoma and Penn State University. He holds certifications as a Certified Scrum Master (CSM) and a Certified Quality Auditor (CQA), along with being a Certified Business Trainer, which highlights his commitment to training and development.
Professional Contributions
Mastrangelo has served as a past Examiner for the Malcolm Baldrige Quality Award, which recognizes organizations in the U.S. for performance excellence. His role involved evaluating organizations and providing insights into best practices in quality management. Additionally, he has extensive experience in managing vendor integrations for Public Sector clients, ensuring successful platform implementations and enhancing service delivery.