Matthew Kuritz
About Matthew Kuritz
Matthew Kuritz is a Manager and Benefits Administrator at Benefitfocus, where he has worked since 2019. He holds a Bachelor's Degree in Communications from the University of Phoenix and has extensive experience in customer service and benefits administration.
Current Role at Benefitfocus
Matthew Kuritz currently serves as the Manager of Benefits Administration at Benefitfocus, a position he has held since 2019. In this role, he oversees the administration of benefits and manages a team of agents in a call center environment. His leadership focuses on promoting growth and development among 8-20 agents, preparing them for future roles within the organization. Under his management, the team has achieved high performance metrics, including a 99% or above First Pass Resolution rate.
Previous Experience at Benefitfocus
Matthew Kuritz has held multiple positions at Benefitfocus prior to his current role. He worked as a Benefits Administrator from 2016 to 2017 and as a Team Lead from 2017 to 2019. Additionally, he served as an Interim Manager for the Production Service Center in 2018 for three months. His experience includes implementing the Service Recovery Team to effectively manage escalated calls, demonstrating his capability in meeting call center industry standards.
Education and Qualifications
Matthew Kuritz has a Bachelor’s Degree in Communications from the University of Phoenix, which he completed from 2011 to 2014. He also studied Computer Science at Coastal Carolina University for one year and at Horry-Georgetown Technical College for two years. His educational background provides a foundation for his roles in benefits administration and team management.
Early Career at Publix Super Markets
Before his tenure at Benefitfocus, Matthew Kuritz worked at Publix Super Markets as Customer Service Staff from 2014 to 2017 in Charleston, South Carolina. This experience contributed to his customer service skills and understanding of client needs, which he later applied in his roles within the benefits administration sector.