Mevysen Mattox
About Mevysen Mattox
Mevysen Mattox serves as a Customer Success Manager at Benefitfocus, where she has worked since 2016. She has a diverse background in sales, account management, and event coordination across various companies.
Current Role at Benefitfocus
Mevysen Mattox serves as a Customer Success Manager at Benefitfocus, a position she has held since 2016. In this role, she leads internal teams on behalf of customers, coordinating efforts across various departments to ensure the delivery of high-quality work. Mattox demonstrates a strong understanding of Benefitfocus governance, decision-making processes, and technology infrastructure, which aids her in effectively advocating for customer needs.
Previous Experience at Benefitfocus
Before her current role, Mevysen Mattox worked as an Account Manager at Benefitfocus from 2015 to 2016. During her time in this position, she gained valuable insights into the company's products and solutions, contributing to her expertise in customer management and support.
Career Background in Retail and Events
Mevysen Mattox has a diverse background in retail and event coordination. She worked as a Sales Lead and Visual Merchandising Manager at Chico's Fas, Inc. from 2013 to 2014, and as a Sales Associate at Justice from 2009 to 2010. Additionally, she served as an Assistant Event Coordinator at By Invitation Only from 2014 to 2015, where she gained experience in event management.
Education and Academic Background
Mevysen Mattox earned a Bachelor of Science in Business Administration from the University of South Carolina, where she studied from 2010 to 2014. Her academic focus included Business Management and Marketing. She also attended Westminster Business School in 2013 to further her studies in Marketing.
Achievements in Customer Advocacy
In her role at Benefitfocus, Mevysen Mattox has played a significant role in driving annual open enrollment success. She collaborates with customers to create actionable plans, assign responsibilities, set timelines, and measure outcomes. Mattox stays informed about industry and technology trends, which enables her to educate customers effectively and advocate for their needs.